Frequently Asked Questions
Everything you need to know about shopping zero-waste and bulk foods.
How do you ensure the freshness of bulk products during shipping?
All items are packed to order in plastic-free, recyclable paper bags and sealed immediately to maintain maximum freshness and prevent contamination during transit.
Can I return food items if I change my mind?
Due to health and safety regulations regarding food products, we cannot accept returns for change of mind. However, if a product is faulty or damaged, please contact us within 7 days for a resolution.
Are your products organic and non-GMO?
We source a wide variety of certified organic and non-GMO products. You can find specific dietary and sourcing information on each individual product page.
Do you offer international shipping?
Currently, we only ship within our domestic regions to ensure food quality and minimize our carbon footprint. Please check our shipping page for specific zone details.
How should I store my bulk food purchases at home?
We recommend transferring your dry goods into airtight glass jars or containers and storing them in a cool, dark place to extend their shelf life.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'buy now, pay later' services like Afterpay.